Tjing's Privacy Policy

Introduction

At Tjing, we respect and protect the privacy of the information you share with us. Our goal is to process your data fairly, transparently, and securely. You deserve to know what information we collect, why we collect it, and how long we retain it.

This policy explains the information we collect, why we collect it, how long we keep it, and your rights as a user.

To use Tjing, a parent must approve our terms and conditions for both themselves and their children.

Information We Collect

Below is an overview of the information we process when you use Tjing. These categories are defined to simplify your understanding, and these definitions will be used throughout this Privacy Policy.

• Profile Information:

  Includes your phone number, user ID and usernames for all of your wallets. It also includes an age for your children wallets.

• Device Information:

  Includes your device ID, user data, information about your app usage, technical details about your device, and other data related to your app usage.

• Free Text:

  Includes any text you provide in customer support inquiries, surveys, or comment fields. Also includes information that you send between users in the form of speach bubbles, savings goals and other functions in the app where free text can be entered and sent to another user.

• Transcation History:

  Including your current balance, what type of coins and emojies you have and your full transaction history for all your accounts. Also includes weekly allowance amount and level of interest set for the different users in the family.

Processing, Purposes, Legal Basis, and Storage Time

• Service Delivery (Tjing App):

  We process your Profile Information and Device Information to provide our service. The legal basis is the fulfillment of a contract. We retain this data as long as you use the app and delete it after two years of inactivity or upon termination of service.

• Customer Surveys:

  To improve our app and gather user feedback, we conduct voluntary customer surveys. If you participate, we process your Profile Information, Survey Information, and Free Text. The legal basis is legitimate interest. Data is retained as long as relevant, up to three years.

• Product Development:

  We analyze app usage for improvement, processing your Profile Information, Device Information, and Account Information. The legal basis is legitimate interest. Data is retained during active use and deleted after two years of inactivity.

• Research Collaborations:

  To enhance our understanding of children's financial habits, we collaborate with research organizations. Data is pseudonymized or anonymized, with Profile Information, Device Information, and Account Information processed under legitimate interest. Data is retained for the duration of the research project, up to five years after completion.

• Marketing:

  We may use your Profile and Device Information to send you marketing communications or create target groups for advertising on social media. You can opt out of these communications. The legal basis is legitimate interest. Data is retained until the campaign ends, with a maximum of three years.

• Social Media and App Stores:

  We maintain pages on social media and app stores where you can leave comments or ratings. We process Profile Information you provide in these contexts under legitimate interest, retaining data for up to five years.

• Defense of Legal Rights:

  To protect our legal interests, we may process your Profile, Device, and Account Information. We do this based on legitimate interest and may share data for legal or national security reasons. Data is retained as necessary, up to five years.

Cookies

Tjing uses cookies to enhance service and marketing. See our Cookie Policy for more details.

Information Security

We prioritize your data's security using various physical, electronic, and organizational measures. Data is stored on secure servers and protected by robust networks, with limited access granted only to essential personnel. However, no method of transmission over the internet is entirely secure.

Transfer to Third Countries

To provide our service, we may transfer, process, and store your data in different countries, including outside the European Economic Area (EEA). When doing so, we ensure adequate protection consistent with EEA standards.

Profiling and Automated Decision-Making

Profiling is used solely for product development and statistics, without legal consequences. We do not use automated decision-making with legal consequences.

Your Rights

You have the right to control your personal data, including knowing what data we collect, why we collect it, and how it's used. You can object to processing, request data deletion, and ask for data transfer to another company (data portability). To exercise these rights, contact us at info@tjing.com. You can also file a complaint with your local Data Protection Authority.

Data Collection and Use

What Information Do We Collect?

Always Collected:

• Email Address: For registration, customer support, and messages.
• Phone Number: For registration, customer support, and messages.
• Age of child: For registration and feature customization.
• IP Address: For temporary troubleshooting.
• Device ID: For managing user accounts.
• User ID: For managing user accounts.
• Username: For the username feature in the app.
• Marketing Identifier: For marketing purposes.

Tjing Premium:

• Name: For card applications and account access at our financial service partner.
• Address: For card applications and account access at our financial service partner.
• Postal Code: For card applications and account access at our financial service partner.
• Personal Number: For card applications and identity verification.
• Copy of Passport/ID/Visa: For identity verification.
• Account Information: For identity verification.
• Payment Card Details: For payments and top-ups.

How Is My Personal Data Used?

Tjing uses your personal data to enhance your user experience and provide services. Specifically, we use your data to:

• Customize, measure, and improve our services.
• Contact you for verification and service information.
• Send messages via the app.

When Do We Share Personal Data?

Tjing shares your data with third-party partners to provide services like Tjing Premium. This includes sharing data for sending emails, text messages, or push notifications related to the service.

How Long Is My Personal Data Stored?

Your data is stored until you delete your user account or request deletion. In some cases, we may retain data to protect our interests, comply with legal requirements, or address legal disputes.

How Are Cookies Used?

Tjing use cookies on its websites to measure traffic and enhance the user experience.

Contact Information

For questions or requests regarding these Terms and Privacy Policy, please contact Tjing at info@tjing.com or through the application.